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Customer Care
We’re here to help, every step of the way.
At GianHealthcare, we believe that excellent care starts with excellent support. Our Customer Care team is here to listen, assist, and ensure your experience with us is smooth, respectful, and compassionate.
How We Can Help You
Whether you're a service user, a family member, or a professional, you can count on us for:
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General Inquiries about our services
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Help with bookings or appointments
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Feedback & Complaints
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Safeguarding concerns
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Accessing documents or support plans
Feedback: Complaints & Compliments
At Gian Healthcare Services, we value all feedback, whether it's a concern, suggestion, or compliment. Your voice helps us grow, improve, and celebrate the great work being done across our services.
Whether your feedback is about care and support, staff conduct, or housing issues (such as anti-social behaviour), we welcome it and commit to treating all communication seriously and respectfully.
We aim to ensure every concern is resolved fairly and every compliment is recognised and appreciated.
Telephone
Send your complaint to: ghl@gianhealthcare.co.uk
Be sure to include your name, the service location, and a brief description of your concern.
Website
Use our secure online complaints form located at the bottom of this page.
Submit a Complaint Online
In Person
You can speak directly to a member of staff at your local service. If you prefer, you can request a private meeting to discuss your concerns.
View Our Complaints Policy
For more information about how we manage and respond to complaints, please read our full Complaints Policy:
Gian Healthcare Complaints Policy
What to Expect
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We acknowledge complaints within 3 working days.
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We aim to fully resolve issues within 28 working days.
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Compliments are passed on to the relevant staff or team and logged as part of service improvement
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All complaints are handled confidentially, fairly, and without discrimination.
Positive experiences matter too. If a staff member has gone the extra mile or a service made a difference, please let us know so we can celebrate them.
Family member to our clients?
As family and loved ones of our clients, your feedback is incredibly important to us. We would appreciate it if you could take a moment to share your thoughts on our service. You can submit your feedback using all the methods listed above. You can also click on the button below to submit your feedback. Submitting your feedback helps us ensure that we continue to provide the best care and support possible. Thank you for being an essential part of our community!
Complaints,Compliments and Feedback Form
Our Policies
A copy of Gian Healthcare’s Complaints, Compliments, and Whistleblowing policies can be accessed using the links below.
All information you provide is handled in accordance with our GDPR and Data Protection Policy, which can also be viewed here.